Comments on: Biggest Social Media Opportunity Of 2009

By: Danuta Bartels

Danuta Bartels — Fri, 20 Feb 2009 20:53:18 +0000

I don’t usually comment, but great post

By: Ben

Ben — Fri, 30 Jan 2009 14:33:52 +0000

Your exactly right, I’ve lost count of how many times i was stood waiting for a train without so much as a clue of when it would arrive or anyone to even ask.

the twitter tool looks great will definatly be using it from now on.
Great article Mark

By: Matthew Roche

Matthew Roche — Sun, 25 Jan 2009 19:36:23 +0000

Must agree with Peter, great article Mark.

It’s always the companies that you naturally don;t associate with social media that could actually benefit the most.

The twitter concept is very interesting. As a frequent train user a tweet telling me when my train will arrive would be a welcome bonus. Most consumers just want to be kept informed of what is happening and something like twitter would be a step in the right direction.

By: Peter Bowyer

Peter Bowyer — Tue, 20 Jan 2009 11:43:18 +0000

This is spot-on. I’ve been tweeting train-related customer service issues for ages - East Midlands Trains and Cross-Country Trains have had opportunities to listen and respond handed to them on a plate.

See also http://trainsardine.org/ - a Twitter-assisted campaign site highlighting problems on a particular route.