Archive for the ‘Applications’ Category

The Future Of The Web Is Ubiquitous

Wednesday, August 27th, 2008 by Michael Cooper

Mozilla, the people behind the popular Firefox web browser, announced today a new project that could will change the way we engage with the internet.

Ubiquity has a simple goal: ‘to enable the user to instruct the browser (by typing, speaking, using language) what they want to do’.

The smartest part of the software is making use of language and allowing a computer to understand what we mean without us mere mortals having to modify our speech or writing patterns.

Imagine typing (or even saying) “book a flight for me from Manchester to London, leaving on Monday and returning on Wednesday, the cheapest, then email my colleagues in London office the flight details and add to my calendar. Oh and book me a hotel with at least four star reviews for the same dates.” You understand what I mean. If I had a personal assistant, they would probably make this happen. But my computer didn’t do anything. Not a thing.

As Aza points out:

“We aren’t there yet. Instead, we have the rudimentary systems of structured natural language commands. You can select something and Ubiq “translate this to French”, or “email it to Jono”. In both cases, Ubiquity is smart enough to realize what “this” and “it” refers to, as well as knowing who Jono is (by talking with my web-mail’s contact list). It’s also smart enough to be able to understand commands like “map Chicago Comics” and “yelp Tapas near SF” and give you rich previews and search results to get you where you want to be quickly. Even better, both of those commands let you insert results directly into, say, an email you’re writing so that you never have to interrupt your chain of thought.” Genius.

Robert Scoble notes that this will only be picked up by passionate internet users but I believe that once this is adopted by an even bigger player, most likely as copycat software introduced to Microsoft’s Internet Explorer, that’s when everything changes.

I can even imagine Steve Jobs taking to the stage in a couple of years time to explain how the new version of Safari can take care of everything for you. Just type it in and BOOM!

There’s no need to wait for a keynote from Steve or Steve. If you’re a passionate internet user you can take a sneak peak at the future right now with this video. Or go one step further and download Ubiquity for Firefox.


Ubiquity for Firefox from Aza Raskin on Vimeo.

The writing’s on the wall for PR

Wednesday, August 13th, 2008 by Michael Cooper

They’re talking about you. Right on your doorstep. In front of your restaurant, your bar, your shop. Remember the poor service you gave that guy? Well now everyone who walks past knows about it. They know which bartender pours the best cocktails. They know who to speak to in order to get the best seat. They know that you offer discounts to ’selected’ customers. They know that your bar is better than your neighbours.

How do they know? The writing’s on the wall…but you probably don’t see it yet. You won’t see it until you have an iPhone and an application that I believe will change how we see the world around us. Graffitio is so simple, it’s genius.

“Attach conversations to the places you go and the things you see! As soon as you open Graffitio, it looks around you for Walls created by other users at restaurants, bars, stores, parks, events, or anywhere else you could imagine.

Read what other people have to say, and leave your own thoughts behind for others to find later. You can even create your own Walls. Graffitio connects you to people who have been there before and those who will follow.”

It’s just one of the many applications now available for the iPhone which make great use of the location-specific data. This isn’t the first time this technology has been talked about but it is the first time I’ve held it in my hand. There is no doubt other similar applications will soon find their way onto other mobile devices but in the meantime, Graffitio has a great opportunity to take the lead in this field.

At the moment the creator, anoopr, admits there are problems:

“Graffitio is still pretty raw. Someone on Twitter said that Release 3 is a solid 1.0, and I agree with that. In it’s current form, it’s not impressive. I’m really flattered that so many of you are so excited about it and see its potential. It’s really inspiring, and why I’m working my ass off to get new features into your hands.”

And, of course, the walls are being abused by ‘vandals’ who just want their make their mark with profanity but you can’t deny the potential.

For years, we’ve been told that location-specific technology will allow advertisers to jump out at us as we walk down the street, screaming out special offers, new products and ‘exclusive’ events. In using Graffitio, I see a very different world. One run by consumers who can share information, practically writing it on the wall of the establishment for all to see, allowing them to make a judgement without walking inside.

Some may see it as a mobile version of trustedplaces. I see it as one of the most powerful consumer tools of the future available today and PRs need to keep a close eye on how this technology develops because all the press coverage you work so hard to achieve just to get someone to walk in the door could be undone with the bad review they read on the doorstep.

iWish I’d thought of that

Friday, August 8th, 2008 by Michael Cooper

One entrepeneur (there are other names I could use but I’m feeling generous considering it’s Friday) launched an application for iPhone entitled ‘I Am Rich’ which, from what I’ve read, consisted of an image of a gem and a secret mantra. Sounds nice. That is until you see the price is almost $1,000!

Despite the fact that eight idiots  customers purchased this seemingly useless app, people have complained (one of which ‘accidently’ purchased the app) and it has now been rightfully been removed from the store.

But I know you’re thinking exactly the same thing as I am. Never mind morals or ‘doing the right thing,’ I wish I’d thought of creating it and pocketing an easy $5,600!

How Cool is Cuil?

Tuesday, July 29th, 2008 by Rob Brown

cuil-popepaulvi.jpg

Cuil, pronounced ’cool’, was launched yesterday as a new challenger to Google.  The credentials were good, big money backing and a number of ex-Google staffers on the team.  Despite, or perhaps because of the barrage of publicity, the launch has been widely regarded as a flop.  Why? Because the volume of coverage generated such a volume of traffic that the site couldn’t cope.  It ran slowly and some of the search results were surprising.   

I tried an acid test.  I searched for ‘Cuil’ in Google.  A news story on the launch appeared at number 1 and the site itself was at number two.  I then searched for ‘Cuil’ in Cuil; no such luck.  Towns and villages in Sligo, French cuisine, Lochaber, scenic sights in Scotland and even some Gaelic results but no search engine came up and it was definitely lacking in ‘Cuil’.   

Have a look at another search engine called Scour.  It launched very recently with far less of a fanfare but it’s interesting because it aggregates searches from other engines; Google, Yahoo and MSN.  It is also the first social media search engine because it allows users to rate searches which should improve its functionality over time.  Now search for  ’Scour’ in Cuil and it comes in at number one!  What’s more is Scour actually pays registered users for every search they carry out.  Now my money’s on that. 

WHO WATCHES THE WATCHMEN?

Wednesday, April 16th, 2008 by Michael Cooper

 

Facebook has launched Lexicon, a new tool that allows members to see the buzz surrounding different words and phrases on Facebook Walls.  For PRs, it’s another tool to monitor who’s talking about your brand, in a similar style to Google Trends or Technorati, but in the enclosed environment of Facebook.

After a few initial searches, I have some client names talked occassionally but nothing surprising. Of course, I’ll be monitoring it carefully when my next national news story breaks to see if the topic flows over into the Facebook conversation.

To be honest, it’s more fun to search for generic terms to see what unusual spikes and drops appear. Conversations about ‘Halloween’ predictably climb rapidly, peaking on 31st October. ‘Love’ is at an all time high on Valentine’s Day while there are fewer people wishing ‘Happy Birthday’ on leap day, 29th February.

According to the Facebook blog:

Lexicon pulls from the wealth of data on Facebook without collecting any personal information in order to respect everyone’s privacy.

Well that’s good news considering all the recent media hype surrounding privacy of online information. But Lexicon is a far cry from companies who constantly monitor conversations across social media such as 1000 Heads.

As their homepage states:

Web forums and communities are where these decisions are being made. In these public spaces, users discuss their thoughts and experiences, recommending, or warning against using certain products and services. This peer to peer dialogue is guiding the purchasing decisions of a new generation of information rich consumers.

Clearly an area of growth for some brands to invest in but an area that could be perceived as a moral tightrope for others. The rise in concerns over online privacy are only going to tighten especially with the introduction of Big Brother-type programmes like Phorm.

HOW DO YOU TWEET YOURS?

Tuesday, April 15th, 2008 by Michael Cooper

 

I’ve spent the last few years envisaging an application that would allow me to know what my journalist contacts were up to, minute-by-minute. I’ve thought about a messenger-based system that would allow me to drop a quick note to them to see if it’s a convenient time to chat about a possible news angle on behalf of my client because there’s nothing worse than calling when they’re on deadline.

Well it’s arrived and it’s growing in popularity. If Facebook is the new Second Life, then Twitter is the new Facebook. It’s the tool us PRs have been waiting for.

Of course some believe the end is nigh for Twitter while others are amazed at the number of third party applications - always a good sign when developers get on board.

For those of you who haven’t come across Twitter, I encourage you to watch this video courtesy of Commoncraft.

Exploring Twitter from a PR perspective has been interesting and has shown initial potential but it needs to be accepted by the masses to make it truely useful. Here are my thoughts on potential future uses of Twitter for PRs:

- Online Research: Drawing on a pool of social media enthusiasts (why else would they have Twitter accounts?) has turned Twitter into a great resource for research. Answers to questions are incredibly quick and offer great insight into areas you might not be familiar with. Working on adventure sports for one of my clients, I had to wade through media databases and avoid the much-hyped but low traffic websites. After requested help on Twitter, within minutes I had reached a community of adventure sports enthusiats who offered guidance on forums where extreme sports fans actually interact. Thanks everyone!

 - Contacts: I wonder how many journalists out there would sign up for Twitter if they knew it would put an end to calls and emails from PRs at inappropriate times? Well only 27 so far following a search for “UK” and “journalist”. They’re obviously all too shy to put on their real profession. If newsdesks had Twitter at their disposal, the relationship between hacks and flacks could change dramatically. From instant updates like “Don’t bother me. I’m on deadline!” through to “Looking for urgent case study about….” journalists should be using Twitter as a tool to interact with PRs. If newsdesks are evolving into 24-hour bodies, maybe it’s time for their journalists to move away from resources like ResponseSource to a more immediate communication tool.

 - Driver to website or blog: Driving interested audiences to a particular website is a regular occurance on the application. Most of the people I follow are comentators in the social media field and so links on Twitter to new posts on their blog make it easy for me to make a snap judgement on whether I’m interested in the topic or not. As previously noted, Gordon Brown, or rather Number 10, uses Twitter to publicise the PM’s current activities and highlights press releases from their press office. I have no doubt I’m one of the first to read these releases and I like to think journalists are using this as a resource to follow the PMs movements.  

- Listen to the conversation: Using tools such as Tweetscan, PRs can search for who is talking about their brand and in what context. (Thanks for that one Jon!)

It wouldn’t surprise me if companies with busy press offices set up their own Twitter feeds to announce press releases, but don’t bank on having masses of followers. Brands with a strong online following and dedicated brand advocates, such as Apple, will benefit highly from this but it will be interesting to see which companies experiment with this tool as it gains popularity online and with mainstream media. 

I agree with James Horton that the key to Twitter for PRs is to experiment - the same philosophy behind any new media tool - but don’t forget that this is a community. Don’t see this solely as a resource. Ultimately, the more you put in, the more you’ll get out.

And while you’re there, look me up.

IGNORE THE MEDIA REPORTS, FACEBOOK IS GROWING

Tuesday, April 1st, 2008 by Michael Cooper

 

Last night we attended a highly informative presentation by Blake Chandlee, commercial director of Facebook hosted by TBWA\Manchester. The presentation to prospective clients, media and account handlers gave an insight into the company that can only be described as a social media success story.

He addressed some interesting issues including recent media claims that ‘Facebook fatigue’ has kicked in and active user numbers are dwindling. Blake claims quite the opposite citing the rise in users following the recent launch of the social utility across other European countries. He explained the ambitious system of translating the huge network into different languages with the support of the community through the ‘Translation’ application. What astonished me more than anything was the speed with which the translations took place within the community- just 8 hours for one of the languages!

He covered numerous topics including polls (”Don’t ever pay for one”), Beacon (”Didn’t go down well”), Apps (”Some work but a lot fail”),  taking on HSBC and even Mark Zuckerberg (”He looks about 12!”). The most interesting aspect was Facebook’s perception of itself as an altruistic company, seeing themselves as a social utility rather than a network - a tool to connect people and extend relationships rather than a social space. There’s conversation at the moment about the sharing of information and applications across multiple user spaces as encouraged by Google Open Social. Blake explained that Facebook is excited about this development and has no goal to keep users locked into using the site.

All this relates to the user experience. Something that Facebook are trying to make as enjoyable as possible. In relation to marketing, this means you’re likely to see the flashy side bar ads disappear in the near future and clients investing more in social advertising. Currently appearing in the newsfeed section of the site, these are likely to develop although Blake did note that personal information would always be kept secure and never given out to third party advertisers despite the adverts becoming more personalised.

As for the continual barrage of app spam we receive every day from so-called friends? Well Facebook has banned ‘force invites’ in apps - something I wasn’t aware but probably only because it was publicised to the developer community. As Blake commented, if an app is forcing you to invite friends, just report them and they’ll be kicked out.

He did also comment afterwards that their business plan is constantly changing so who knows what we can really expect from Facebook in the future? Only Mark Zuckerberg really knows and so let’s hope he really is one of those rare individuals who “think different“.

Is that an app in your pocket or are you just pleased to see me?

Tuesday, March 11th, 2008 by Michael Cooper

  

Last week, Apple threw open the iPhone to developers, allowing them to create applications for the portable device. You can see the full presentation here.

The initial apps demoed at the event were impressive, expanding the useage of the phone/music player/web browser while targeting a variety of new audiences such as gamers (Super Monkey Ball), online socialites (AIM) and businesses (SalesForce).

So far the iPhone has led to a huge increase in mobile web browsing and it’s likely that the launch of apps in June will have a similar result.

We’ve already witnessed an explosion of Facebook applications (yes, we’re all a little tired of being bitten by our Vampire friends), but will we see big brands jumping on this opportunity and investing in the development of iPhone apps?

Based on the social media philosophy of always ensuring brand content created is either useful or entertaining, what better way is there to get a client into the pockets of consumers than with a high quality game or piece of software that actually assists them in their daily activities?

We’ve already witnessed brands developing content such as Cadillac’s Xbox 360 game or the IFA search engine from unbiased.co.uk and with the iPhone reaching out to new audiences, we look forward to an increase in brand-based applications specifically designed to be carried around 24 hours a day.