Why do I feel like someone’s trying to put me on the street?

Now, anyone can cut and paste their press release into the press release grader and get an instantaneous report on its quality and effectiveness.

Frankly, I’m not overly worried (yet) and I think it’s a bit of fun for PR practitioners to play with. I also think that Robin Wilson is a terribly polite  about it on his blog.

While I don’t agree the press release is dead (not many national journalists will say “press release? Nah? Let’s talk about it over coffee”) the press release grader doesn’t help those getting a bad score to really understand how they need to put it right. Done well - usually by professionals - the press release can be a powerful tool to spread a (operative word) good story far and wide. In fact, magazine staffs are so pressurised that a well-written release can sometimes be cut and pasted wholesale, particularly online.

Nice toy, but no substitute for real experience and good old-fashioned news sense.

Nick Faldo, golf’s iceman, was more than a little shaky in the opening ceremony speeches of this year’s Ryder Cup. And the media doesn’t miss a trick. In fact, the trick becomes the news.

Radio 5 Live this morning took great pleasure in lampooning European team captain Faldo for getting one of his team’s name wrong, for asking another whether he hailed from “Ireland or Northern Ireland” and for a sub-Muhammed Ali gag involving butterflies and bees. By contrast, the American captain, Paul Azinger, came across as “assured” and ultimately winning the PR battle.

Of course, the winning or losing will be on the green. But if the top man, in any role, is seen to be a communications liability, the media will leap on it like dingos. Often, the problem is everyone’s too scared to suggest the top guy needs to work to a brief or at least some well-rehearsed and clear messages.

Bosses have been responsible for damaging their company’s reputation and even sinking their own businesses with ill-judged comments (stand up Gerald Ratner). Politicians, who should know better, can be just as bad. Our media training friends at Perris-Myatt this week highlighted deputy leader, Harriet Harman’s response to the Times when asked if she would want Gordon Brown’s job if ousted: “I cannot remember the answer to that”, she allegedly replied.

Even the top people need a helping hand with their communications skills at times.

Recently I wrote about the rise of the Twitterati and how Twitter was becoming a way for celebrities to engage with their fans.  Incidentally after a few days of silence Andy Murray is now microblogging again.  

Today social media pioneer Neville Hobson used Twitter as a quasi IT department.  On discovering that his website had vanished, Neville or ‘Jangles’ as he is know in twitterville, turned to the fast growing online community for help.   Shortly after 8am GMT Neville posted a cheery hello followed a couple of minutes later by the following; “Whoa, looks like my blog disappeared. Someone else there instead. Wtf?”.   Just three minutes later Neville was getting advice from fellow users of the Twitter service, notably from 6consulting.  Throughout the day Neville was updating on his progress and the lack of a response from hosting company Dreamhost.  Given that Neville has over 1,700 followers on Twitter that’s a real PR issue.  By tea time the site was back up but I wonder at what cost to Dreamhost, who according to the tweets still hadn’t contacted Mr H.

With user numbers growing 422% year on year, Twitter is a phenomenally simple idea that provides seemingly limitless possibilities.  Yes it’s a social network, but you can use it as a social search tool, a promotional mechanic, a news feed or a micro diary or even for IT support.  I wonder, did anyone suggest to Neville that he switched it off and on again? 

Don Bartholomew’s blog offers a refreshing take on the measurement and evaluation of PR, both for the old and new media worlds. He offers terminology and techniques that could be grasped by, well, anyone - which should be the sign of good public relations, right?

Microblogging to your Fans

 The British number 1 tennis player and finalist in the recent US Open is on Twitter.  He’s been up there for a month and as of today’s date he has just over 400 followers.  This will rise dramatically.   What is interesting, is not just that we can tune in to a leading sporting figure as he prepares for a major match,  Andy ate pasta and played Scrabble the night before the Open final, but that fans get to hear directly from their hero, with no-one in between.  In the worlds of music, sport and entertainment that’s gold.   

I can’t be certain that Andy is posting himself but every comment has the ring of total authenticity and the first person he followed was his brother Jamie which makes me confident this is the genuine article.  No doubt a PR person or someone else in his entourage suggested it and has advised on it, but the fact that it is real and direct is what makes it work.  There are other celebrities on Twitter but I think Andy is blazing a trail.  The former lead singer of Black Flag and post punk poet Henry Rollins is up there too.  He announced his arrival on January 22nd 2007 with the words “I hate everbody“.  Since then with just 75 ‘tweets’ he has gained 11,785 followers.  There are musicians (or more probably their associaties) who are using it as a promotional tool but Andy and Henry are telling it as it is.  

Stand by for a rush to join the new ’Twitterati’.It won’t be long before we have a flood of singers, sporting heroes and stars of the screen, sharing stuff on the microblog of the moment.  Mark Borkowski will have to add it to the next edition of his book The Fame Formula.   The ones like Andy, who don’t try too hard, keep it interesting and avoid the hard sell will turn followers into ardent fans. Advantage Murray.  

Now, unless you’ve been living on Mars or with that recently discovered tribe of rainforest indians, it can’t have escaped your notice that the economy’s in trouble.

So how can Chancellor of the Exchequer, Alistair Darling’s comments in the Guardian be blamed directly for a fall in the pound and the FTSE?

Commentators have been banging on for months about the likely longevity of this financial crisis, so how do the Chancellor’s words have such a direct influence on the markets?

Well, maybe they do; maybe they don’t. But, the point is, the confluence of these two events is too tempting not to connect in the eyes of the media. That might be exposing my somewhat rudimentary grasp of international finance, but it goes to show that loose talk - if not costing lives in this instance - may not help Mr Darling come Cabinet reshuffle time.

The eyes of the world’s media are trained on Denver, the scene of the Democrat National Convention (DNC), where Barack Obama aims to show everyone that he can hold the most powerful (elected) role on the planet. You would expect it to be a media circus but lets peak behind the curtains a bit.

This race has seen relations with the blogosphere professionalised in a way that holds many lessons for corporate and public bodies over here in the UK. Here’s an example. According to the Wall Street Journal, Google is investing big in a media centre for bloggers at the DNC. Highlights;

 Google Inc. will help set up a two-story, 8,000 square-foot headquarters for hundreds of bloggers descending on the Democratic convention in Denver next week, and it will offer similar services at the Republican convention in September, as new media gain influence in politics.With its financial support for the “Big Tent” blogger facility at the Democratic convention, Google stands to gain exposure and goodwill from 500 or so bloggers who paid $100 for access to the facility, run by a coalition of bloggers. Google’s software and services will be featured, including a kiosk in the public area of the tent where anyone can post videos on YouTube. “Four years ago, YouTube hadn’t been founded yet. Now, it will have booths at each convention to help delegates and bloggers upload videos taken on the floor or at events around town.

“It’s an amazing opportunity for us. You don’t get all these people in one place but every four years,” says Robert Boorstin, director of corporate and policy communications in Google’s Washington office and a former Clinton administration official.

Not only will bloggers have Internet access, workspaces and couches for napping in the “Big Tent” headquarters, they will be provided food and beverages, Google-sponsored massages, smoothies and a candy buffet. On the final night of the convention, Google is co-sponsoring a bash with Vanity Fair magazine for convention-goers and journalists that has become one of the hottest party invites.

Google will offer similar amenities for bloggers and new-media reporters who attend the Republican convention in St. Paul, Minn., company officials say. It will demo a variety of new political tools next week, including a search function on YouTube that will offer almost real-time keyword searches of convention speech videos.

The fascinating bit is that McCain’s team actually have set up base just a few blocks from the convention centre to counter the messaging! What does that involve? Well, you hire a big venue, invite all your mainstream media chums (don’t really have to invite - they’ll come automatically once you tell them where you’re gonna be), give bloggers free hotel rooms, and make sure you’ve got big trucks with satellite dishes on them.

Also bring along a few protestors who have some beef with Obama (either they’re “pro-Hillary” or “pro-life” or something or other), and then bring a few far left anarchist protestors as well (just to spice things up). Then go around the city and shake hands and kiss babies, making you look like the man on the street, and the black guy is made to look like an elitist rock-star.

They’ve set up this site as a focus for the ‘counter-messaging’ (great American-type term that will inevitably surface here!).

They’ve posted the reaction from Fox News’ Brit Hume on the home page:

“What’s interesting about this to me is I have never seen the campaign that is idle, if you will, during the other candidate’s nominating convention have as much of an impact before, and I think it owes something to the phenomenon of these what we call ads, and I guess in some broad sense they are. But what they really are, are Internet videos that are being published to the Internet and they spread around in this day and age very quickly and are probably as good as paid ads and I guess there’s some paid advertising going on. But, this is, wouldn’t you say Carl, from your experience, that this has been remarkable the extent to which the McCain camp has succeeded in intervening, so to speak, in this convention?”

Spent the bank holiday at the Edinburgh Fringe. Me and the wife go every year. She’s a financial journalist and is invited as a guest of Intelligent Finance, who have a press trip comprising of about 20 financial journalists plus partners:)

The brand link is through IF’s sponsorship of the fringe comedy awards, which used to be the Perrier awards and are now the IF.comedy awards. Great idea to link to something that could be described as a very popular niche! IF are a Scottish based company, owned by HBOS, and this kind of hospitality is a fantastic excuse to get their core, largely London based media away to a weekend on their home patch.

They always take us to see a top comedian on the Saturday night after a slap-up dinner at the Scotsman hotel and the evening culminates in the IF.comedy awards ceremony at the Jamhouse. Its a good way to finish off the evening - drinks, canapes, VIP section, Neil and Christine Hamilton (?!). But the awards themselves lasted about 15 minutes and were basically a 5 minute bite of last year’s winners announcing this year’s winners. They could have done so much more with it. Made it a real event that everyone wants to be at regardless of any free drinks.

I actually spent the whole weekend thinking what I’d do with the fringe for the benefit of my clients. I know, I know its sad but I blame too much creative stimulation and the coffee and toffee muffins at our basecamp, the excellent Chocolate Soup.

Ok, so what would I do if IF were a client? Why not involve your customers in the brand and get them to rate a group of up and coming comedians via YouTube? Budding comics would post 5 minute demos of themselves on an IF.comedy channel.

This thing would be worth doing because all the finalists would end up doing a turn at an enhanced IF.comedy awards evening. with stronger press profile (great for the brand) and possibly televised via the web, attracting traffic to an IF branded web presence. The IF.comedy site is great but could have more ongoing interaction. There is a Facebook group but its got barely 200 members and again, not a lot regularly going on that would incentivise you tell your friends. Is there any blogger outreach?

Whenever we’re at the Fringe we always disregard the official brochure. Its a doorstop and picking shows is the proverbial needle in haystack job. So you ask other folk. People in the same hotel, people who were there last weekend. Or you walk up and down the Royal Mile, chatting to budding producers and performers. But there still hundreds of shows and fresh talent that you’ll miss. Surely this is screaming out for a Tripadvisor type service, where folk post about acts/shows they’ve seen and other people can agree/disagree? Well promoted this would attract critical mass and you could plan your w/end well in advance.

I Googled but couldn’t find one. Can anyone let me know if I’ve missed it before I put my life savings into starting one (that’s a joke, Boss:))  

Other highlights:

- A drama called Borough High Street - dark drama about two gay students and cocaine addiction. Acting, direction and writing excellent! What drew me in? It was well promoted by the flyers, guys who were chatting to us on the street and the chalk outlines all over town pointing towards the venue.

- Chocolate and cinnemon soups at Chocolate Soup.

- RANDOM EXCLUSIVE: Got talking to a source ‘extremely close’ to Simon Fuller who says that Fuller and David Beckham plan to buy a US soccer team when Beckham retires and basically use all of their combined stardust to create an international football hub that competes in the Champions League……

Forget your two litres of water a day. Cancel your colonical irrigation appointment. It’s time for the marketing industry to undergo a detox.

Steve Young, director at Winning Pitch, a business which assists individuals and companies to achieve profitable breakthroughs in revenue performance, has spoken out to put sales and marketing under the cost-cutting spotlight:
“While companies have ‘streamlined’ their factory floors and operations as the credit crunch continues to hit hard, few have dared to put sales and marketing under the same scrutiny – usually for fear of what they might find. However, in the vast majority of sectors, there is a huge amount of waste in marketing, which few companies have even noticed, let alone tried to address.”

With the recent conversations in the blogosphere about the death of PR, perhaps it’s not just this field of marketing that needs to refine the ‘usual way’ of doing things.

“It seems that half of what marketing professionals do is hugely wasteful. For example, a paltry two to three per cent response on a direct mail campaign is seen as successful and a one in twenty conversion rate in telesales is seen as phenomenal. Many advertising campaigns are based on the ‘drip effect’, and, despite an enthusiastic launch, most websites are rarely updated and often under-promoted. To compound the issue, most marketing and salespeople are driven, measured and even incentivised by sales volume – not profit volume.”

Steve goes on to state the seven ways in which most marketing is wasteful:

1. Waiting
This could be waiting for returns from a customer questionnaire or leaflet, waiting for another person to complete some other work, waiting for someone to make a decision or waiting for a call or meeting with a customer.

2. Wasted effort
Too many people make appointments with people who will never buy, spend time checking others’ work, do a mailshot of 500 when they can only follow up 50, retype proposals that you have on file, and many other duplications that could so easily be avoided.

3. Making mistakes
This could be as simple and careless as making spelling errors in a leaflet, or as costly as recruiting a salesman who, it turns out, can’t sell.

4. Poor admin and communications
Jargon puts people off, as does inviting prospects to an event taking place the same evening or not responding to enquiries quickly enough.

5. Inconsistent ways of working
Not having standard ways of doing things can lead to unpredictable timings and performance levels, trial and error and difficulty in training staff.

6. Unnecessary inventory
It’s no use being a jack of all trades – don’t hold an extra wide product range just in case, don’t print an extra thousand copies of a leaflet just in case, and don’t hold on to too many qualified prospects.

7. Untapped human potential
Not taking advantage of an individual’s latent talent or listening to new ideas from staff is a critical mistake for too many businesses.

So how can companies and agencies eliminate these waste by-products of the marketing industry?

“The surprisingly simple answer is to cut all the marketing mumbo-jumbo down to three key processes: finding customers, winning customers and growing customers. It’s then a matter of finding out how each process is performing currently, how it’s being measured, at which steps it goes wrong, where and how improvements can be made, and how to make these improvements a way of life.

“In the vast majority of cases, sales and marketing processes are both ineffective and inefficient. To maximise results, however, the detox exercise is much more than simple cost-cutting. You must be skilled in mapping and re-engineering techniques, and have the people skills to ensure that the team buys into the new approach, owns the new approach and continues to improve the new approach. But when you get it right, you will be stunned by the results.”

I don’t know about you but I’m feeling better already.

Spending the whole of August living in New York City, working at one of the world’s most talented agencies – TBWA\Chiat\Day, and still getting paid. Not a bad position to be in. How did it come about? Here’s the deal… 

As part of TBWA\Manchester’s ongoing push to build connections in our worldwide network, I’m out here to live, breath, experience and learn, first hand, how one of our most recognised network agencies works. It also means that we can keep ahead of the trends by making the most of the media and sector insights out here that we can take back and use for our clients. 

So, I’m at the work pod – naturally a Mac given that only geeks have PCs out here. It’s summertime hours and I’m still here, which does make me a bit of a geek but I like the buzz about this place. The agency, located on Madison Avenue, is a similar size to TBWA\Manchester (around 200ish people). There are 2 receptions, 3 floors, and walls that are plastered in Disruption case studies of some of the biggest and best brands you’ll ever come across. From Absolut Vodka, known for campaigns such as the Sex And The City placement through to Mars, whose Skittles campaign swept the floor at Cannes this year, beating Cadbury’s over exploited gorilla. 

There’s also a ‘firsts’ wall, spanning across a global map to reveal achievements of TBWA\ agencies worldwide. From holding the first vertical sprint up a 33 storey building and being the first to use U2 in a commercial through to creating China’s first interactive billboard and being the first to use currency as a medium, it gives you a sense of pride to know that you’re part of something so big and ambitious. 

First impressions? Makes for a pretty cool place to work in, and the fact that it’s 2 blocks from Saks and 2 streets across from New York’s hottest spa – Bliss – helps settle me in even more, despite the credit card looking tired and weary already.