Last night we attended a highly informative presentation by Blake Chandlee, commercial director of Facebook hosted by TBWA\Manchester. The presentation to prospective clients, media and account handlers gave an insight into the company that can only be described as a social media success story.

He addressed some interesting issues including recent media claims that ‘Facebook fatigue’ has kicked in and active user numbers are dwindling. Blake claims quite the opposite citing the rise in users following the recent launch of the social utility across other European countries. He explained the ambitious system of translating the huge network into different languages with the support of the community through the ‘Translation’ application. What astonished me more than anything was the speed with which the translations took place within the community- just 8 hours for one of the languages!

He covered numerous topics including polls (”Don’t ever pay for one”), Beacon (”Didn’t go down well”), Apps (”Some work but a lot fail”),  taking on HSBC and even Mark Zuckerberg (”He looks about 12!”). The most interesting aspect was Facebook’s perception of itself as an altruistic company, seeing themselves as a social utility rather than a network - a tool to connect people and extend relationships rather than a social space. There’s conversation at the moment about the sharing of information and applications across multiple user spaces as encouraged by Google Open Social. Blake explained that Facebook is excited about this development and has no goal to keep users locked into using the site.

All this relates to the user experience. Something that Facebook are trying to make as enjoyable as possible. In relation to marketing, this means you’re likely to see the flashy side bar ads disappear in the near future and clients investing more in social advertising. Currently appearing in the newsfeed section of the site, these are likely to develop although Blake did note that personal information would always be kept secure and never given out to third party advertisers despite the adverts becoming more personalised.

As for the continual barrage of app spam we receive every day from so-called friends? Well Facebook has banned ‘force invites’ in apps - something I wasn’t aware but probably only because it was publicised to the developer community. As Blake commented, if an app is forcing you to invite friends, just report them and they’ll be kicked out.

He did also comment afterwards that their business plan is constantly changing so who knows what we can really expect from Facebook in the future? Only Mark Zuckerberg really knows and so let’s hope he really is one of those rare individuals who “think different“.